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| Yes You |
Until you as a business owner decide to change and improve
the performance of your company, profitability won’t change.
Until you decide to improve the look of your business and
your Technicians, your company will still look like amateurs rather than pros.
Until you begin to understand the financial side of your
business, you will continue to operate like a “Ma & Pa” operation rather
than a business.
Until you understand that an employee won’t always do the
way you would do it, you will micro-manage every phase of your business and
limit it’s potential.
Until you expect and strive for the very best customer
experience, you will just be another contractor, not memorable to your
customer, not recommended by your customer if they even remain as a customer.
Until you enforce your company standards, you will have
none.
Until you look at your employees as customers who deserve
the best customer service, you will only attract mediocre employees.
Until you improve your marketing, you can expect that you
won’t attract large numbers of new customers.
Until you have menu pricing (flat rate) and keep it current,
you can expect customer complaints and low profits.
Until you plan and put aside money for retirement, you will
be working until you die.
Until you train you Technicians, you can expect other
companies to take you customers with better knowledge and better customer
service.
Until you set goals, your future will drift like a ship
without a rudder.
Until you check costs in each part of your business, you
will loss profit by over paying to that friendly salesman.
Until you have your call takers use a script and check on
them, you will loss opportunities to other contractors.
Until you work with a consultant or a contractor group, you
will not grow in knowledge and learn from other’s experiences.
Until you set financial controls in your business, you open
your business to employee thief and dishonesty.
Until you decide to change, your business is falling behind
and will eventually fail!
Need help with change? Give me a call or email me, I can help if you are ready for cultural change.
You can get more information at our website www.SayYesToSuccess.com
Dan has been in the service industry for nearly 50 years. He has operated a large plumbing, heating and air conditioning service company and for the past 12 years has helped small companies in the service business to grow and prosper. Contact him at Dan@SayYesToSuccess.com
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